HIW Terms and Conditions

Effective Date: January 23, 2025
Last Updated: September 27, 2026

1. Introduction

Welcome to HIW, LLC (“HIW Live,” “HIW,” “we,” “our,” or “us”).

These Terms and Conditions govern access to and use of HIW websites, programs, services, memberships, coaching sessions, consultations, physical products, digital products, applications, and related offerings.

By accessing, purchasing, booking, enrolling in, or using an HIW offering, you acknowledge that you have had an opportunity to review and agree to these Terms together with any policies or specific conditions applicable to the offering you selected.

If you do not agree with the applicable terms, please do not purchase or use the offering.

2. Eligibility

You must be at least 18 years of age, or the legal age of majority applicable in your jurisdiction, and have the legal capacity to enter into a binding agreement.

By creating an account, purchasing, booking, enrolling, or participating, you confirm that you satisfy these requirements.

3. HIW Services and Offerings

HIW may provide offerings including:

• educational wellness programs,

• coaching and support sessions,

• consultations,

• one-time session series,

• self-paced educational programs,

• fixed-access programs,

• memberships and subscriptions,

• physical products,

• digital products,

• Stillpoint content and digital access,

• downloadable materials,

• audio and music,

• educational resources, and

• other offerings described through HIW websites or applications.

Each offering may have its own:

• price,

• payment structure,

• booking period,

• access period,

• renewal terms,

• product specifications,

• delivery method, and

• additional conditions.

These details are provided on the applicable product, service, booking, program, membership, or checkout page.

4. Service-Specific and Product-Specific Terms

These Terms apply generally to HIW offerings.

Additional terms may also be presented for a particular product, service, membership, booking, program, or digital offering.

Where a specific term directly addresses a particular offering, that specific term will apply to that offering, subject to applicable law.

Additional applicable policies may include:

• the HIW Refund, Deferral, and Session Use Policy,

• the HIW Return Policy,

• the HIW Digital Product Policy,

• the HIW Privacy Policy,

• the HIW Checkout Disclaimer,

• the HIW Terms and Conditions for Booking Coaching Sessions,

• the HIW Participant Agreement,

• the HIW User License, and

• the HIW Code of Conduct.

5. Prices and Payment

Prices, fees, billing schedules, renewal conditions, and applicable access periods are displayed before purchase.

Unless otherwise stated:

• one-time purchases are charged at the time of purchase;

• session payments are due according to the applicable booking terms;

• recurring memberships or subscriptions are charged according to the billing schedule disclosed before enrollment; and

• applicable taxes or fees may be calculated through the checkout or payment system.

HIW may use authorized third-party payment providers to process transactions.

By submitting payment information, you authorize HIW and the applicable payment provider to process charges associated with your purchase.

Prices may change for future purchases or future renewal periods as permitted by applicable law.

6. Refunds, Returns, and Cancellations

Refund and cancellation rights vary according to the type of offering.

Sessions and Session-Based Services

Unless a specific offer states otherwise, session purchases are generally final sale.

Missed sessions, no-shows, unused sessions, and sessions not scheduled within the applicable booking period may be forfeited as described in the HIW Refund, Deferral, and Session Use Policy and the applicable booking terms.

Digital Products

Digital products are final sale and non-refundable once purchased and access to the digital content has been provided.

This applies whether or not the purchaser chooses to open, view, stream, download, listen to, read, or otherwise use the digital content.

If a technical problem prevents access to a purchased digital product, HIW will make reasonable efforts to restore or provide the purchased access.

Physical Products

Eligible physical-product returns are governed by the HIW Return Policy.

Opened consumables, used products, personalized products, and other identified final-sale goods may not be returnable except where applicable law provides otherwise.

Recurring Memberships and Subscriptions

Cancellation of a recurring membership or subscription stops future renewals according to the applicable cancellation terms.

Cancellation does not ordinarily create a refund for:

• charges already processed,

• previous billing periods,

• partially used billing periods, or

• services or content already made available.

Applicable Law

Nothing in these Terms limits any refund, return, cancellation, warranty, or consumer right that cannot lawfully be excluded.

7. Accounts and Access

Certain HIW offerings may require an account.

You agree to:

• provide accurate and current information,

• maintain the confidentiality of your login credentials,

• use your account only as authorized, and

• notify HIW if you become aware of unauthorized access.

Purchased access is generally intended for the individual purchaser or authorized account holder.

Where instructed, customers purchasing Stillpoint or other account-based digital content should use the same email address for the purchase and the applicable account so that access can be associated correctly.

8. Digital Products and Stillpoint Access

Some HIW digital products are delivered through Stillpoint or another protected digital environment rather than directly through a downloadable file.

A PDF or other file supplied through checkout may serve as an access guide rather than contain the purchased content itself.

Access may depend upon:

• successful payment,

• the email address associated with the purchase,

• creation or verification of an account,

• the purchaser's active entitlement to the content, and

• periodic connection to HIW systems where necessary.

Purchase of digital access does not transfer ownership of the underlying content.

9. User Responsibilities

You agree to:

• provide accurate information,

• use HIW offerings lawfully,

• participate respectfully,

• follow applicable program and community rules,

• protect your account credentials,

• refrain from unauthorized sharing of purchased content, and

• make your own informed decisions regarding the use of educational information.

HIW offerings are intended for the purchaser or authorized participant unless expressly stated otherwise.

10. Nature of HIW Services

HIW provides educational wellness, coaching, informational, contemplative, and lifestyle-support resources.

HIW services do not constitute:

• medical diagnosis,

• medical treatment,

• prescribing,

• psychotherapy,

• psychiatric care,

• crisis intervention,

• emergency services, or

• individualized clinical care.

HIW does not replace appropriately licensed healthcare or mental-health professionals.

Participants remain responsible for their own decisions, actions, and health-related choices.

11. Professional Guidance

You should consult an appropriately qualified healthcare professional regarding matters such as:

• medical symptoms,

• diagnosed conditions,

• medications,

• pregnancy or breastfeeding,

• significant dietary changes,

• supplement use,

• exercise restrictions, or

• other matters requiring individualized professional care.

You should not discontinue, reduce, replace, or modify prescribed medication or medical treatment solely because of information provided through HIW.

12. Emergency and Crisis Situations

HIW is not an emergency or crisis service.

If you or another person is in immediate danger or experiencing a medical or mental-health emergency, contact the appropriate emergency or crisis service where you are located.

In the United States and its territories, 988 may be used for Suicide & Crisis Lifeline support where available.

Participants outside the United States should use the appropriate local emergency or crisis resources for their location.

13. Intellectual Property

HIW content and materials may include:

• written materials,

• digital products,

• devotional content,

• worksheets,

• videos,

• audio,

• music,

• images,

• recordings,

• educational materials,

• program content,

• software,

• branding, and

• other proprietary resources.

These materials remain the property of HIW or the applicable authorized rights holder.

Unless otherwise stated in writing, purchase or access grants only a personal, non-exclusive, non-transferable, non-commercial license to use the applicable materials.

Without prior written permission, users may not:

• reproduce materials for distribution,

• share protected access,

• resell or sublicense content,

• publish purchased content,

• upload protected materials elsewhere,

• commercially exploit HIW content, or

• circumvent access or security controls.

Further conditions are contained in the HIW User License.

14. Participant and Community Conduct

Participants using HIW groups, forums, live sessions, communities, or other interactive services are expected to comply with the HIW Code of Conduct.

HIW may moderate content or restrict participation where reasonably necessary to address:

• harassment,

• abusive conduct,

• unlawful activity,

• threats,

• privacy violations,

• unauthorized promotion,

• misuse of HIW intellectual property, or

• other serious violations of HIW policies.

15. Privacy and Personal Information

Personal information is handled in accordance with the HIW Privacy Policy.

HIW may process information reasonably necessary to:

• create and maintain accounts,

• process purchases,

• administer bookings,

• provide purchased access,

• maintain entitlement records,

• communicate about transactions or services,

• provide support,

• maintain security, and

• comply with legal obligations.

HIW may use authorized third-party providers to support these functions.

16. Communications

HIW may send communications reasonably necessary to administer:

• purchases,

• orders,

• bookings,

• accounts,

• digital access,

• memberships,

• refunds,

• service changes, or

• other existing customer relationships.

These transactional or service-related communications are separate from marketing communications.

Marketing messages are subject to the applicable consent and opt-out requirements.

17. Third-Party Services

HIW may use third-party services for functions such as:

• website hosting,

• ecommerce,

• payment processing,

• video conferencing,

• email delivery,

• account authentication,

• scheduling,

• analytics,

• communications, and

• digital infrastructure.

Third-party platforms may have their own terms and privacy policies.

HIW is not responsible for the independent acts, availability, policies, or technical systems of third-party providers outside HIW's reasonable control.

18. Availability and Technical Changes

HIW may update or change the technical method used to deliver services or digital content.

For example, delivery may move between:

• websites,

• applications,

• member portals,

• downloads,

• digital accounts, or

• other supported systems.

HIW will make reasonable efforts to preserve legitimate purchased access when changing delivery systems.

HIW does not guarantee that every historical device, software version, platform, or delivery method will remain supported indefinitely.

19. Limitation of Liability

To the fullest extent permitted by applicable law, HIW is not responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of or inability to use an HIW offering.

HIW is not responsible for loss or interruption caused by circumstances reasonably outside its control, including:

• internet outages,

• unsupported devices,

• third-party platform failures,

• shipping-carrier delays,

• external payment-system failures, or

• other external technical circumstances.

Where liability cannot lawfully be excluded or limited, HIW's responsibility will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes a right, duty, remedy, or liability that cannot lawfully be excluded.

20. No Guarantee of Results

HIW does not guarantee particular:

• health outcomes,

• emotional outcomes,

• physical results,

• financial results,

• lifestyle changes, or

• other personal outcomes.

Individual experiences vary and may be influenced by personal choices, consistency, circumstances, participation, and factors outside HIW's control.

21. Force Majeure

HIW is not responsible for delays, interruptions, or inability to perform caused by circumstances reasonably beyond its control, including:

• natural disasters,

• severe weather,

• illness,

• power outages,

• internet failures,

• governmental actions,

• third-party platform failures, or

• similar unforeseen circumstances.

HIW will make reasonable efforts to provide an appropriate alternative where practicable.

22. Changes to Services and These Terms

HIW may update its products, programs, services, prices, policies, technologies, or these Terms from time to time.

The current version of these Terms will be identified by the Last Updated date.

Changes will apply prospectively to the extent required by applicable law.

Updates do not eliminate consumer rights or contractual rights that cannot legally be altered retroactively.

23. Governing Terms and Applicable Law

HIW, LLC is organized in the State of Washington, USA.

These Terms are intended to operate subject to applicable law.

Where mandatory consumer-protection or other laws applicable to a particular customer or transaction provide rights that cannot legally be waived, those requirements will take precedence over conflicting provisions of these Terms.

24. Contact Information

For questions regarding HIW services, purchases, accounts, policies, or these Terms, please contact:

Contact HIW Live ►

HIW, LLC — State of Washington, USA

25. Related Policies

Depending upon the offering selected, the following may also apply:

• the HIW Refund, Deferral, and Session Use Policy,

• the HIW Return Policy,

• the HIW Digital Product Policy,

• the HIW Privacy Policy,

• the HIW Checkout Disclaimer,

• the HIW Terms and Conditions for Booking Coaching Sessions,

• the HIW Participant Agreement,

• the HIW Code of Conduct,

• the HIW User License, and

• applicable product-specific or service-specific terms.

All current HIW policies are available through www.hiwlive.com.

26. Acknowledgment

By accessing, purchasing, booking, enrolling in, or using an HIW product, program, service, membership, session, application, or digital offering, you acknowledge that you have had an opportunity to review these Terms and the policies applicable to the offering you selected and agree to the terms governing your use or participation.