HIW Terms and Conditions for Booking Coaching Sessions

Effective Date: January 23, 2025
Last Updated: September 27, 2026

1. Introduction

Welcome to HIW, LLC (“HIW Live,” “HIW,” “we,” “our,” or “us”).

These Terms and Conditions govern the booking, payment, scheduling, and participation in HIW coaching, educational wellness, consultation, and session-based services, including individual and group formats.

By booking, purchasing, or participating in an HIW session, you acknowledge that you have had an opportunity to review and agree to these Terms together with the applicable:

• HIW Terms and Conditions,

• HIW Refund, Deferral, and Session Use Policy,

• HIW Privacy Policy,

• HIW Checkout Disclaimer,

• HIW Participant Agreement, and

• any service-specific terms displayed before purchase.

2. Eligibility

To book or participate in an HIW coaching or educational wellness session, you must be at least 18 years of age, or the legal age of majority applicable in your jurisdiction, and have the legal capacity to enter into a binding agreement.

By booking a session, you confirm that these requirements are satisfied.

3. Nature of HIW Services

HIW provides educational wellness guidance, coaching support, lifestyle education, reflection tools, and related educational resources.

HIW sessions are not medical care, psychotherapy, psychiatric care, crisis care, emergency services, diagnosis, treatment, or prescribing.

HIW does not replace the care of appropriately licensed healthcare or mental-health professionals.

Each participant remains responsible for their own decisions, actions, health choices, and use of information provided through HIW.

4. Booking and Payment

Booking Process

Sessions must be scheduled through an HIW-approved booking method.

When applicable, a confirmation will be provided with the scheduled date, time, and access information.

Payment

Unless HIW expressly states otherwise in writing, payment is required according to the terms displayed at the time of booking.

Accepted payment methods are those presented through the applicable HIW checkout or payment system.

Payment may be processed through third-party payment providers. Use of those services may also be subject to the provider's applicable terms and privacy practices.

A booking is considered confirmed once the applicable booking and payment requirements have been completed.

5. Cancellation, Rescheduling, and Missed Sessions

HIW reserves session times specifically for the participant who books them.

Unless a particular offering states otherwise in writing, session purchases are final and non-refundable after purchase.

Cancellation of a booked session does not ordinarily create a right to a refund.

Rescheduling

Where rescheduling is available:

• requests made at least 12 hours before the scheduled session may generally be considered without an additional rescheduling fee, subject to availability;

• requests made within 12 hours of the scheduled session are considered individually and may be declined or subject to an additional fee if disclosed by HIW;

• emergencies or significant unforeseen circumstances may be reviewed individually; and

• approval of a rescheduling request is not guaranteed.

Missed Sessions and No-Shows

Missed sessions, unattended sessions, and no-shows are generally treated as used and forfeited and are non-refundable.

Late arrival may reduce the available session time. The full session fee or session use still applies.

Any exception, credit, transfer, or accommodation offered by HIW is discretionary unless applicable law requires otherwise.

6. Session Conduct and Expectations

Punctuality

Participants should join sessions on time.

Late arrival may result in a shortened session so that subsequent appointments can begin as scheduled.

Preparation

Participants may be asked to complete forms, questionnaires, or other preparatory materials before a session.

Failure to provide requested information may reduce the effectiveness of the session and, where the information is reasonably necessary to proceed, may require rescheduling.

Respectful Participation

HIW seeks to maintain a respectful, constructive, and supportive environment.

Participants are expected to communicate respectfully and comply with the HIW Code of Conduct.

Threatening, abusive, harassing, discriminatory, deliberately disruptive, or seriously inappropriate conduct may result in termination of a session or restriction of future participation.

7. Technology and Online Sessions

Online sessions may take place through services such as Zoom, WhatsApp, or another platform identified by HIW.

Participants are responsible for maintaining:

• a reasonably reliable internet connection,

• a compatible device,

• appropriate software,

• a reasonably private environment, and

• adequate audio and video functionality where required.

If a technical problem originating from the participant's equipment or connection prevents participation, HIW may consider rescheduling subject to availability and the applicable scheduling terms.

If an HIW-side technical problem materially prevents delivery of a scheduled session, HIW will make reasonable efforts to reschedule or otherwise provide the purchased session.

HIW is not responsible for interruptions caused by internet providers, third-party platforms, hardware failures, power outages, or other circumstances outside HIW's reasonable control.

8. Privacy and Confidentiality

Personal information provided to HIW is handled in accordance with the HIW Privacy Policy.

Information shared during individual sessions is treated with care and discretion and may be disclosed where:

• the participant has authorized disclosure,

• disclosure is reasonably necessary to operate the service,

• disclosure is required by law, or

• another lawful basis described in the HIW Privacy Policy applies.

Group sessions require additional personal responsibility because other participants may hear information voluntarily shared in the group.

Participants are expected to respect the privacy of others and may not share another person's personal information or experiences outside the group without permission.

9. Recording and Session Materials

Participants may not record, photograph, screen-record, transcribe, or otherwise capture HIW sessions without prior authorization from HIW.

This includes the use of AI transcription or automated recording tools unless expressly approved.

If HIW proposes recording a session, participants will be informed and any required consent will be obtained.

Materials provided in connection with a session may include:

• worksheets,

• written materials,

• audio,

• recordings,

• educational resources,

• digital files, and

• personalized or general guidance materials.

These materials remain subject to HIW intellectual-property and licensing terms.

10. Educational Scope and Professional Guidance

HIW sessions provide educational and wellness-oriented support.

Participants should consult an appropriately qualified healthcare professional regarding:

• medical symptoms,

• diagnosed conditions,

• medications,

• pregnancy or breastfeeding,

• significant dietary changes,

• supplement use,

• exercise restrictions, or

• other matters requiring individualized healthcare guidance.

Participants should not discontinue, reduce, replace, or modify prescribed medication or medical treatment based solely upon information provided through HIW.

11. Intellectual Property

Unless otherwise stated, HIW session materials and educational resources are owned by HIW or used with appropriate authorization.

Participants receive a personal, non-exclusive, non-transferable, non-commercial license to use materials provided for their own learning.

Without prior written permission, participants may not:

• reproduce or distribute HIW materials,

• share protected materials with others,

• resell or sublicense materials,

• publish session materials,

• create commercial derivative works, or

• otherwise exploit HIW intellectual property.

Additional requirements are contained in the HIW User License.

12. Outcomes and Personal Responsibility

HIW does not guarantee specific health, emotional, lifestyle, financial, personal, or other outcomes.

Results may vary according to many factors, including:

• individual circumstances,

• consistency,

• personal decisions,

• participation,

• follow-through,

• external circumstances, and

• factors beyond HIW's control.

Each participant remains responsible for deciding whether and how to apply educational information received through HIW.

13. Limitation of Liability

To the fullest extent permitted by applicable law, HIW is not responsible for indirect, incidental, special, or consequential losses arising from participation in or inability to access an HIW session or service.

Where liability cannot legally be excluded, HIW's liability will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes or limits any consumer right, duty, or remedy that cannot lawfully be excluded or limited.

14. HIW-Initiated Changes

If HIW must cancel or materially change a scheduled session because of an HIW-side scheduling, technical, illness-related, or operational circumstance, HIW may provide an appropriate remedy such as:

• rescheduling,

• account credit,

• transfer to a comparable service, or

• refund where appropriate.

15. Force Majeure

HIW is not responsible for delays, interruptions, or inability to perform caused by circumstances reasonably beyond its control, including natural disasters, severe weather, illness, power failures, internet outages, third-party platform failures, governmental actions, or similar events.

HIW will make reasonable efforts to communicate and provide an appropriate alternative when practicable.

16. Changes to These Terms

HIW may update these Terms from time to time to reflect changes in services, business operations, technology, or applicable legal requirements.

The current version will be identified by the Last Updated date shown above.

Changes will apply prospectively to the extent required by applicable law.

17. Contact HIW

For questions concerning bookings, scheduling, these Terms, or an existing session, please contact HIW through:

Contact HIW Live ►

HIW, LLC — State of Washington, USA

18. Related Policies

Session-based services may also be governed by:

• the HIW Terms and Conditions,

• the HIW Refund, Deferral, and Session Use Policy,

• the HIW Checkout Disclaimer,

• the HIW Participant Agreement,

• the HIW Code of Conduct,

• the HIW Privacy Policy,

• the HIW User License, and

• any service-specific terms presented before booking.

All current HIW policies are available through www.hiwlive.com.

19. Agreement

By booking, purchasing, or participating in an HIW coaching or educational wellness session, you acknowledge that you have had an opportunity to review these Terms and the policies applicable to the offering you selected and agree to the terms governing your participation.